Blogging in November 2004,
Louise Ferguson writes
This has not been a good year for major public sector IT projects.
She lists several of the failures, and identifies two common threads.
- An attitude of 'we know best' on the part of senior decision makers, leading to unwarranted assumptions about how people work, erroneous requirements specifications, and finally systems that are not fit for purpose.
- A belief that IT, merely through its existence, changes business processes and people's behaviour.
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