Friday, November 19, 2004

CSA Fiasco

At the UK Child Support Agency (CSA), an IT system costing £456m is widely expected to be scrapped, following the resignation of CSA boss Doug Smith. On top of the cost of the IT system itself, the CSA has had to write off over £1bn of debt. In addition, there is incalculable cost to other stakeholders - in particular, the CSA's "customers".

According to some sources, contractor EDS has already conducted its own postmortem, describing its own system as "badly designed, badly delivered, badly tested and badly implemented".

CSA Boss Quits, TheRegister
Government Under Pressure, Guardian Unlimited
Commercial Secrecy
Waste of Public Money

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